CONDITIONS OF WARRANTY

HJMK warrants to the original purchaser that the ceramic cooker manufactured by HJMK will be free from defects in material and workmanship under normal use for the following periods from the original date of purchase: 

Ceramic parts Five years

The warranty applies to all ceramic parts.It warrants that all parts are free of defects in material and workmanship under normal use for the periods from the original date of purchase.

However,Scratches,cracks,dents,crazing,chips and minor cosmetic blemishes of the exterior glaze not affecting performance are not covered under warranty.

Metal &Cast-iron parts Five years

It warrants that all metal parts are free of defects in material and workmanship under normal use for the periods from the original date of purchase.

While HJMK uses rust-resistant materials,The warranty as to metal parts does not cover rust or oxidation unless the structural integrity of the ceramic cooker is compromised as determined by HJMK.

Thermoplastic side shelves and handle 3 years

The warranty applies to all thermoplastic side shelves and handles 

for 3 years.Warranty does not cover cosmetic or color changes,weathering or cracks,unless there is a loss of structural integrity.

Thermometer,Gaskets&Cover 1 year

The warranty applies to thermometer ,gaskets for 1 year.Warranty does not cover rust,oxidation,or other blemishes due to lack of cleaning or maintenance.

Bracket and Lava stone  90 days 

The warranty applies to bracket and lava stone for 90 days.Warranty does not cover rust,oxidation,or other blemishes due to lack of cleaning or maintenance.

Our comments

If any product covered by this warranty is defective due to a covered warranty condition,Such product will, as the option of HJMK, 

be replaced with a comparable new product or parts,or refund the payment on goods.The replacement of parts shall constitute the extent of the liability and obligations of HJMK grill under the warranty.

Purchaser is required to provide photographic or video evidence to access the damage when submitting claim.

Warranty does not cover damages caused by improper assembly,improper care,failure to follow directions of use,misuse,abuse,negligence,extreme environmental conditions,normal wear and tear,accidents,acts of nature,or unauthorized repair,alteration or modification .

This Warranty does not cover purchases with unauthorized resellers and third parties. Warranty coverage is limited to products purchased at an authorized reseller only.

 This Warranty is not transferable to subsequent owners. 

To submit a warranty claim,the original purchaser or agent of the original purchaser will contact HJMK at (86)755 8420-0666 or contact via email (dick@hjmkl.com) .